Physiotherapy in Vancouver at Limelight Wellness Centre

Custom Orthotics

The orthotics team at Limelight Wellness Clinic want to reassure you that your feet deserve the best. This idea is reflected in the type of service that you will get when you visit Limelight Wellness Clinic. Under the guidance of an expert podiatrist, you are guaranteed to get the best results with a personal touch customized to your feet.
Pelvic Floor Dysfunctions and women Health in Vancouver, Physiotherapy at Limelight Wellness Centre

Starting Your Journey to Better Foot Health?

The foot care specialists at Limelight are there to help you every step of the way. One of the methods podiatrists often use is the orthotic shoe insert, which is a corrective device that fits comfortably in most shoes. Custom orthotic treatments can help your muscle tissue, tendons and the bones in your feet and lower legs function at their highest potential – they’re made specifically for your feet. After your initial consultation and assessment, the specialists at Limelight scan a 3D image of your foot, which is then used to manufacture the orthoses from raw materials. Appropriately prescribed orthotic treatments and custom made orthoses can also help alleviate pain in other parts of the body, such as your knees, hips and lower back.

The process of getting a personalized orthotic treatment is really not that difficult. Once you’re prescribed custom-made orthotics, your next step is an appointment with one of the qualified foot care specialists at Limelight, who will guide you through an extensive evaluation to ensure orthotics are the best option and that the orthoses you wear are designed precisely for your feet.

We’re happy to answer any questions you may have about orthotics if you call or email us, and you can find the answers to the most commonly asked questions below.

Custom Orthotics FAQ

What should I expect during my assessment?

First comes your initial assessment, in which one of our specialists will document your medical history and any possible symptoms or previous injuries. This is done to make sure that your treatment fits you. To further personalize the treatment to your needs, the specialist will also take into account your lifestyle and the footwear you prefer.

Next comes your examination, and as part of it our specialist will take note of:

  • Your posture.
  • Your present symptoms and condition.
  • The alignment, strength, structure and full range of motion of your legs and feet.
  • Your footwear for wear patterns and fitting, as well as aesthetics.

The last part of this process is the gait analysis. Simply put, your gait is the way you walk. The foot care specialist will take note of this and identify areas of focus.

Once this assessment is complete, one of our experts will discuss possible treatment options. They will explain all the exact details of the treatment and how it will help meet your specific needs. If you have any questions about the procedure, the specialist will gladly answer them.

Once you’re familiar with your options and if you decide to proceed, our specialist will create a 3D cast of your feet that captures their exact shape and contours in their ideal functional position. At Limelight, we use the latest in casting techniques which include foam box casting, plaster slipper casting, wax molding, contact digitizing and even optical laser scanning for extremely precise models. Simply taking a footprint from an ink pad then recording your shoe size or walking over a pressure plate doesn’t quite get the great results that Limelight aims for, because the methods don’t provide enough information to create truly personalized orthotics.

How long will it take for me to get my orthotics device?

The manufacturing process for your orthotics will take around week. Authentic custom orthotics are created from scratch using raw materials based on the 3D cast of your foot.

When your orthotics are ready, Limelight will inform you and schedule a dispensing appointment to ensure your orthotics fit your footwear and you. In order to ensure that your treatment goes smoothly, our specialist will run another gait analysis while you’re wearing your new orthotics. Any further adjustments to improve the orthotics will be done onsite in order to ensure maximum comfort and function.  Before you leave, the foot care specialist will make sure that you’re happy with the way your orthotics feel. We will also provide advice on breaking in, wearing, and taking care of your new orthotics.

What’s covered by my insurance?

Orthotic treatments are often covered by personal and business insurance plans. In order to be eligible for coverage under most Canadian plans, your custom made orthotics must be:

  • Custom-made: In order to qualify, your orthotic treatment must be manufactured from scratch using raw materials, created from a three-dimensional cast of your feet.

  • Prescription: Most insurance policies require a prescription by a specific health care professional – be it a doctor, chiropodist or podiatrist – as a medically-necessary treatment for a foot condition, however some plans allow other health care practitioners to prescribe such treatments. Please refer to your insurance booklet for details.

It’s highly recommended that your orthotics are provided and dispensed by a licensed foot care specialist such as a podiatrist, chiropodist, pedorthist or orthotist. These professionals are specially-trained to assess, design, manufacture, and fit orthotics and footwear and know exactly the treatment you need.

What’s not covered by my insurance?

While orthotics is covered by most Canadian personal health insurance policies, certain specific situations may not apply. If you’re not sure, ask a representative of your insurance company. The following scenarios are often not covered by personal health insurance plans:


  • Orthotics or orthopaedic footwear used only for general comfort or convenience.
  • “Over the counter” orthotic treatments sold in pharmacies or other retail stores. Examples include cushioned heel cups or mass produced insoles.
  • Orthotics that are used for recreational activities or sports.
  • Discounted orthopaedic shoes or orthotics.
Is there anything I should watch out for when getting orthotics?

There are many “one size fits all” orthotic treatments available without a prescription. While these are good for people who use orthotics for general comfort or for sports. If you’ve been prescribed orthotics for a medical reason you should avoid purchasing orthotic solutions in the following scenarios:


  • Temporary situations: Medical orthotics are custom made for each specific case. Arrangements like home or trade show exhibits, kiosks or health booths in malls or department stores often lack the equipment needed to properly assess the effectiveness of the treatment.
  • Online: Similarly to the previous scenario, it is very difficult for you to try on and customize the treatment to your needs if you’re buying it over the internet.
  • As part of a group: Group discounts are often found in online stores and temporary situations. Orthotics work best with focus on the individual and their needs, which can be more difficult if you’re buying orthotics in bulk or with a group discount. Some ‘dispensers’ hold mass screenings at work or at home without properly evaluating each person.
  • For young children: Orthotics for children under age five aren’t common, since many skeletal or soft tissue injuries that require treatment with custom-made orthotics don’t present in children of that age. Only medical doctors and pediatric specialists are able to prescribe this type of early treatment for very specific conditions.
  • As part of a special deal or discount offers: This is analogous to the group discount scenario. Medicinal orthotics are made with extreme care and precision for each individual. Examples include offers of ‘free shoes with the purchase of orthotics’ or ‘two-for-the-price-of-one’ deals.

Custom-Made Orthotic Shoes

Custom-made shoes are made from scratch. These shoes are manufactured specifically for patients from 100% raw materials to accommodate severe foot abnormalities. Limelight Wellness can manufacture these shoes in some cases. If you’ve been prescribed a treatment like this, don’t hesitate to reach out with a call or an email. Although the reasons for needing custom-made shoes are diverse, there are three main categories based on medical necessity:

  • congenital deformity is a structural deformity present at birth. For example, someone born with a deformed or missing limb.
  • traumatic injury to one or both of your lower limbs, caused by a car accident, for example.
  • disease process that affects one or both feet. For example, an amputation required due to diabetes or a significant bony deformity caused by arthritis or osteomyelitis.

What’s covered by my insurance?

If you’re prescribed custom made orthotic shoes by a doctor or physician, chances are that they’re covered by most Canadian personal or business insurance plans. To be eligible for coverage under your plan your custom-made ortho shoes must be:

  • Made specifically for you: In order for you to claim benefits, the orthotic treatment must be specifically designed for you and manufactured using raw materials. They must also be made from a last of your foot – which is an accurate three-dimensional model of the foot and ankle designed from a 3-D cast.
  • Prescribed: Most insurance plans require a prescription by a specific health care professional – a doctor, chiropodist or podiatrist – as a medically-necessary treatment for a medical condition. Note: Some plans allow other health care practitioners to prescribe you these treatments. Please refer to your employee booklet for details.

Why Physiotherapy at Limelight Wellness Centre

  • Physiotherapy Services at Limelight Wellness Clinic in Yaletown are provided by highly skilled registered physiotherapists that have over 15 years of experience. Our team is dedicated to planning and personalizing an effective treatment based on accurate assessments and can alleviate your pain using state of the art technology, the latest in manual therapy techniques and the most up to date in preventative treatment.
  • Our patients are always our number one priority. From the moment you enter our clinic and continuing throughout your rehabilitation, we designed everything with one thought in mind: making your experience exceptional. Whether you are suffering from chronic or acute pain, or pain  which is not responding to treatments, our Registered Physiotherapists will assess and treat your conditions to help you get your life back – pain free.
  • Our modern facility is conveniently located at the corner of Richards and Drake streets right next to Yaletown-Roundhouse subway station in the Downtown Vancouver Area.
  • The limelight wellness clinic is located in downtown Vancouver. It is a one-stop center that provides alternative health solutions and a variety of wellness treatments and therapies. Highly trained and skilled professionals offer our services with a great wealth of experience. Our physiotherapists go the extra mile to alleviate your pain using the latest technology, manual therapy approaches, and the most current preventative treatments.
  • Since our clients are our utmost priority, our services are tailored with you in mind. We organize personalized treatment based on a precise assessment to give you an exceptional experience from your initial visit to the completion of your rehabilitation.
Physiotherapy in Vancouver at Limelight Wellness Centre

Satisfied patients

Dr. Ali is an exceptional physiotherapist who truly cares about his patients. From the moment I walked into his office, I felt welcomed . He took the time to listen to my concerns and worked with me to create a personalized treatment plan that addressed my specific needs. His expertise in physiotherapy is evident in the way he explains the treatment process and techniques, making it easy for me to understand. He is incredibly patient and compassionate.

Moe Far
Mar, 2023


Opinions made by our patients

Approved Direct Billing & Insurance

Many common payors are shown below. Additional plans are accepted. Call to see if your insurance is accepted.

Don't wait and make an appointment today